Terms of Use

1. Why These Rules Exist
These Rules help maintain a safe and functional environment in Zama for:
• clients,
• professionals,
• salons,
• all platform users.

By using Zama, you agree to comply with these Rules.
Violation of the Rules may result in restrictions, blocking, or account deletion.

2. General Principles of Conduct in Zama
Behavior in Zama is prohibited if it:
• interferes with the operation of the platform;
• violates the rights of other users;
• creates risks for clients, professionals, salons, or the service;
• is abusive, aggressive, or conducted in bad faith.

We expect users to:
• communicate respectfully;
• use booking features in good faith;
• provide accurate information;
• honor agreements.

3. What Is Prohibited for All Users

3.1. Abuse, Aggression, Rudeness
It is prohibited to:
• insult other users;
• humiliate, threaten, or blackmail;
• use rude, aggressive, or toxic communication;
• harass users in chats or outside them.

3.2. Bad-Faith Use of the Platform
It is prohibited to:
• abuse the booking function;
• make mass bookings without the intention to attend;
• systematically cancel bookings at the last moment;
• systematically fail to attend bookings (no-show);
• use the platform to create obstacles for other users.

3.3. False or Misleading Information
It is prohibited to:
• provide knowingly false contact information;
• impersonate another person;
• publish inaccurate or misleading information.

3.4. Abuse of Chats and Communications
It is prohibited to:
• send spam;
• send intrusive messages;
• misuse chat functionality;
• send messages that violate the law or third-party rights.

3.5. Disruption of Platform Operation
It is prohibited to:
• attempt to bypass platform restrictions;
• interfere with service operation;
• use automated means to abuse functionality;
• perform actions that may harm the stability or security of Zama.

4. Rules for Clients

4.1. Bookings and Attendance
Clients must use booking features in good faith:
• book only when there is a genuine intention to attend;
• cancel or reschedule bookings in a timely manner when possible;
• avoid repeated no-shows.

4.2. Prepayments and Restrictions
If a client systematically violates agreements (for example, frequently fails to attend), Zama may:
• restrict access to booking features;
• enable prepayment requirements;
• apply other restrictions.

4.3. Communication with Professionals / Salons
Clients must communicate respectfully.
Rudeness, threats, insults, or pressure may result in blocking.

5. Rules for Professionals and Salons

5.1. Accuracy of Information
Professionals / salons must provide accurate and up-to-date information, including:
• contact details,
• service descriptions,
• schedules (where possible),
• other profile information.

5.2. Proper Use of Client Data
Client data obtained via Zama must be used solely for purposes related to bookings and service provision (unless otherwise agreed with the client and permitted by law).

5.3. Communication with Clients
Professionals / salons are prohibited from:
• insulting clients;
• issuing threats;
• using humiliating or aggressive language;
• abusing client contact details.

5.4. Use of Platform Tools
If professionals / salons use Zama’s accounting, analytics, statistics, or other tools, they are solely responsible for the accuracy of entered data and their actions within the system.

6. Reviews and Ratings

6.1. Who May Leave Reviews
Reviews may only be submitted by users who:
• booked through the Platform;
• actually attended the service.

6.2. Prohibited Review Content
Reviews or comments are prohibited if they:
• contain insults, threats, or harassment;
• contain spam;
• violate third-party rights;
• are unrelated to actual service experience.

6.3. Review Moderation
Zama may:
• hide reviews;
• delete reviews;
• refuse to publish reviews;
• restrict review functionality.

Zama is not obligated to explain such decisions.

7. AI and Automated Functions (User-Friendly Explanation)
Zama may use automated systems and AI features (for example, in chats, request processing, bookings, rescheduling, or recommendations).

Important:
• interactions may involve humans or automated systems;
• this may not be accompanied by separate notifications;
• automated features may produce errors.

Users are responsible for verifying important booking details, services, dates, and times.

8. Moderation, Restrictions, and Blocking
Zama may apply measures for violations, including:
• warnings;
• feature restrictions;
• temporary blocking;
• permanent blocking;
• account deletion.

Zama is not obligated to:
• provide prior notice;
• explain reasons;
• provide evidence;
• restore access.

9. Data Handling in Case of Blocking
In the event of account restrictions or blocking, data may be temporarily retained for:
• investigation of violations,
• platform security,
• dispute resolution,
• legal compliance.

If no violation is confirmed, access may be restored.

10. Changes to the Rules
Zama may update these Rules at any time.
The current version is published within the service.
Continued use of Zama constitutes acceptance of the updated Rules.

11. Important Notice
These Rules apply together with:
• the Zama User Agreement
• the Zama Privacy Policy

In the event of discrepancies, the User Agreement shall prevail.