Privacy Policy
1. General
Provisions
This Privacy Policy governs the collection,
storage, processing, and use of information of users of the Zama
platform (hereinafter — the “Platform”).
By using the
Platform, the user confirms that they:
✔
have read this Policy
✔
understand the data processing terms
✔
agree to them
If the user does not agree with the Policy, use of the Platform must be discontinued.
2. Categories
of Processed Data
The Platform may process the following
categories of information:
2.1.
Registration and Identification Data
• first and last name
(if provided)
• phone number
• email address
•
photo / avatar
• other data provided by the user
2.2. Contact
Details and Communication Channels
• messengers specified
by the user
• social media accounts (including Instagram,
etc.)
• other means of communication
2.3. Platform
Usage Data
• appointment information
• selected
services
• dates, time, service providers
• interaction
history
2.4. Messages
and Communications
The Platform may store and process:
✔
chat correspondence
✔
transmitted messages
✔
attachments and materials
✔
system notifications
Correspondence may be stored in full.
2.5.
Behavioral and Analytical Data
• user actions within the
service
• preferences and interests
• interaction data
with Platform features
• other technical and analytical
information
2.6. Data of
Professionals and Salons
• service provider profile
•
list of services
• schedules
• data entered into
Platform tools
3. Purposes of
Data Processing
Information may be used for:
✔
operation of the Platform
✔
organization of appointments and services
✔
enabling communications
✔
storing interaction history
✔
improving service quality
✔
personalization and recommendations
✔
analytics and statistics
✔
ensuring security
✔
dispute resolution
4.
Correspondence and Communications
Messages transmitted
through the Platform:
✔
may be stored
✔
are retained for service operation purposes
✔
are accessible to dialogue participants
Correspondence
may be used for:
• ensuring Platform functionality
•
conflict resolution
• service analysis and improvement
5. Automated
Processing and AI Systems
The Platform may use automated
technologies, including artificial intelligence (AI) systems.
Such systems may
be used, including but not limited to:
✔
request processing
✔
chat interactions
✔
message analysis
✔
generating recommendations
✔
feature personalization
Interactions
within the service may occur:
✔
via automated systems
✔
with human involvement
✔
in a combined form
The Platform is not obligated to separately notify users about the specific mode of interaction.
Automated systems may contain inaccuracies and do not guarantee absolute correctness of results.
6. Data
Analysis and Personalization
The Platform may:
✔
analyze user data
✔
process communications using automated means
✔
generate personalized offers
Such processing is performed to improve the service.
7. Data
Sharing with Third Parties
By using appointment-related
features, the user agrees that their provided data, including contact
details, may be shared with selected professionals / salons.
Data sharing is
an integral part of the Platform’s functionality.
The Platform
is not responsible for actions of third parties outside the Zama
technical infrastructure.
8. Data
Storage and Cross-Border Processing
Data may be processed
and stored:
✔
in various jurisdictions
✔
on cloud provider servers
✔
within distributed infrastructure
The Platform reserves the right to modify the technical architecture of data storage.
9. Data
Protection
The Platform implements reasonable organizational
and technical measures to protect data.
However, absolute protection against all risks associated with digital data transmission and storage is not guaranteed.
10. Limitation
of Warranties
The Platform does not guarantee:
❌
absence of technical failures
❌
absolute data security
❌
error-free operation of algorithms and AI systems
The service is provided on an “as is” basis.
11. User
Rights
The user may, within applicable law:
✔
request information about their data
✔
request updates / modifications
✔
withdraw consent to processing
12. Policy
Updates
The Platform may amend this Policy.
The current
version is published within the service interface.
Continued use of the Platform constitutes acceptance of the updated Policy.