User Agreement

1. General Provisions

1.1. This User Agreement (hereinafter — the “Agreement”) governs the terms of use of the Zama platform (hereinafter — the “Platform”).

1.2. By using the Platform, any person (client, professional, salon, other user) confirms that they:
• have read the terms of the Agreement;
• understand the nature of the Platform and the limitations of liability;
• accept the terms of the Agreement in full.

1.3. If the user does not agree with the terms of the Agreement, they must discontinue use of the Platform.

2. Status of the Zama Platform

2.1. Zama is solely a technological platform (software and technical service) for interaction between users, professionals, and salons.

2.2. The Platform:
• does not provide beauty services;
• is not an employer of professionals / salons;
• is not a party to any contract (transaction) between a client and a professional / salon;
• does not guarantee the quality, safety, legality, timeliness, or results of services;
• is not a guarantor of the performance of obligations between users.

2.3. All relationships related to the provision of services arise directly between the client and the professional / salon.

3. Status of Professionals and Salons. No Verification

3.1. Professionals and salons are independent and autonomous participants of the Platform.

3.2. The Platform does not perform verification of professionals / salons, including but not limited to:
• identity checks;
• qualification checks;
• verification of licenses, certificates, diplomas, or permits;
• verification of the accuracy of information provided in profiles.

3.3. Any information posted by a professional / salon (contacts, social media, messengers, service descriptions, qualifications, experience, etc.) is provided independently and is not verified by the Platform.

3.4. The Platform is not a guarantor of:
• the good faith of the service provider;
• the competence of the service provider;
• the legality of the service provider’s activities;
• the compliance of the service provider with client expectations.

4. Use of the Platform and Functionality

4.1. The Platform provides technical tools, including:
• registration and profile management;
• searching for service providers;
• booking services;
• messaging (chat);
• managing bookings (within available functionality);
• reviews, ratings, and rankings;
• other functions available in the interface.

4.2. The Platform may at any time modify, restrict, supplement, or remove any functionality without prior notice and without compensation to users, unless otherwise required by applicable law.

5. Automated Systems and AI (Artificial Intelligence)

5.1. Right of the Platform to Use AI and Automation
The Platform may use automated technologies, including artificial intelligence (AI) systems, algorithms, and other software tools to ensure the operation of the service.

5.2. Scope of AI / Automation Usage
Automated systems and AI may be used, including but not limited to:
• interactions with users in chats;
• request processing;
• service bookings;
• rescheduling and cancellation of bookings;
• processing of messages and communications;
• analysis of user data and behavior;
• service personalization;
• generation of recommendations and offers.

5.3. Variable Nature of Interaction (Human / AI)
The user understands and agrees that interactions on the Platform (including chats) may occur via:
• automated systems (including AI),
• humans (including representatives of professionals / salons),
• a combination of both.

5.4. No Obligation to Disclose Specific Mode
The Platform is not required to notify users whether a particular interaction is performed by a human, an AI system, or a mixed mode.

5.5. Limitations and No Guarantees Regarding AI
The user acknowledges that:
• AI and automated systems may contain errors, inaccuracies, delays, or incorrect interpretations;
• AI outputs are informational / service-based in nature;
• AI-generated messages do not create legal obligations of the Platform;
• the Platform does not guarantee absolute accuracy or error-free operation of AI.

5.6. AI as a Service Feature
The use of AI may depend on system configuration, settings, available functionality, and enabled features of professionals / salons. The Platform does not guarantee that AI is used in all chats or scenarios.

6. Communications and Chats

6.1. The Platform provides the technical ability for users to exchange messages.

6.2. The Platform:
• is not a party to communications;
• does not guarantee delivery, reading, or timely processing of messages;
• is not obligated to participate in dispute resolution;
• is not obligated to treat communications as formal claims against the Platform.

6.3. Messages and correspondence may be stored and retained in accordance with the Privacy Policy.

7. Financial Terms, Prepayments, and Payment Functions

7.1. Prepayments and Conditions of Professionals / Salons
Professionals / salons may independently establish the terms of service provision, including:
• prepayment requirements;
• cancellation policies;
• other financial terms of interaction with clients.

7.2. Role of the Platform in Payments (at the Current Stage)
Unless explicitly stated otherwise within the Platform’s functionality, settlements between the client and the professional / salon are conducted directly between them.

The Platform:
• does not participate in settlements;
• is not a payment agent;
• is not a holder or custodian of funds;
• does not control refunds or financial settlements between parties;
• bears no responsibility for payments, transfers, prepayments, or other financial transactions between users.

7.3. Future Payment Mechanisms
The Platform may introduce payment tools and/or engage third-party payment providers in the future. In such cases, additional terms may apply and will be published separately by the Platform.

8. Financial Disputes and Refunds

8.1. The Platform fully distances itself from financial disputes between clients and professionals / salons.

8.2. The Platform does not review or resolve disputes, including but not limited to:
• prepayment refunds;
• retention of prepayments;
• compensations;
• disputes regarding service prices;
• disputes regarding services not provided or partially provided;
• other mutual financial claims between parties.

8.3. All such disputes are resolved directly between the client and the professional / salon.

9. No Warranties and “As Is” Service Provision

9.1. The Platform is provided on an “as is” and “as available” basis.

9.2. The Platform does not guarantee:
• uninterrupted and error-free operation;
• absence of errors, failures, or loss of access;
• compliance with user expectations;
• absence of technical limitations;
• accuracy of any automated features, algorithms, ratings, analytics, or AI.

👤 Section for Clients (Service Users)

10. Role of the Client

10.1. The client uses the Platform to search for professionals / salons, book services, and interact with them.

10.2. The Platform bears no responsibility for:
• the actual provision or non-provision of services;
• the quality of services;
• rescheduling / cancellation by professionals / salons;
• the behavior of professionals / salons;
• consequences of interactions between the client and the service provider.

11. Service Bookings, Changes, Cancellations, No-Show

11.1. The Platform provides the technical ability to create bookings.

11.2. The Platform does not guarantee the actual provision of services after booking.

11.3. Terms of service provision, cancellation, rescheduling, prepayments, and other conditions may be determined by the professional / salon.

11.4. In cases of repeated cancellations, no-shows, abuse of booking functions, or other bad-faith behavior, the Platform may apply restrictions to the client, including:
• requiring prepayments for future bookings;
• restricting access to booking features;
• other measures at the Platform’s discretion.

11.5. The Platform is not obligated to disclose evaluation criteria, detection algorithms, or evidence supporting applied restrictions.

12. Transfer of Data to Service Providers

12.1. By creating a booking, the client agrees that their data necessary for booking fulfillment and communication (including phone number, name, booking details, date, time, service, and other provided information) may be shared with the selected professional / salon.

12.2. Such transfer is an integral part of the Platform’s functionality.

12.3. The Platform does not control further use of data by professionals / salons outside the Zama technical infrastructure and bears no responsibility for such actions.

13. Reviews, Ratings, and Rankings (for Clients)

13.1. The Platform may provide clients with the ability to leave reviews and ratings regarding professionals / salons.

13.2. The ability to leave a review may be restricted and may be available only to users who:
• completed a booking through the Platform; and
• had an actual interaction (service visit) with the professional / salon.

13.3. Reviews and ratings:
• represent the subjective opinion of the user;
• do not reflect the position of the Platform;
• are not verified by the Platform for accuracy, completeness, or objectivity.

13.4. The Platform bears no responsibility for the content of reviews, comments, ratings, or other user-generated content.

13.5. The Platform may, at its sole discretion:
• publish, hide, delete, or refuse to publish reviews;
• modify the display order of reviews and ratings;
• perform moderation without providing explanations.

13.6. The Platform is not obligated to act as an arbiter in disputes regarding the validity, correctness, or fairness of reviews.

💼 Section for Professionals / Salons

14. Role of Professionals and Salons

14.1. Professionals / salons use the Platform as a technological tool for organizing their activities, interacting with clients, and managing bookings.

14.2. The Platform:
• does not guarantee client flow;
• does not guarantee booking volume;
• bears no responsibility for commercial results, revenue, workload, profit, or losses of professionals / salons.

15. Responsibility of Professionals / Salons for Data and Content

15.1. The professional / salon is solely responsible for:
• the accuracy of posted information;
• correctness of service descriptions;
• schedule relevance;
• validity of contact details;
• fulfillment of obligations toward clients.

15.2. The professional / salon bears full responsibility for the use of client data and must comply with applicable laws when processing such data.

15.3. The Platform bears no responsibility for violations of law, client rights, or third-party rights committed by professionals / salons.

16. Accounting, Inventory, Analytics, and Statistics Tools

16.1. The Platform may provide professionals / salons with accounting tools, including (where functionality exists):
• inventory management;
• analytics;
• statistics;
• other operational tools.

16.2. Such tools are auxiliary in nature and do not constitute a financial, tax, accounting, or management accounting system unless explicitly stated otherwise by the Platform.

16.3. The Platform does not guarantee absolute accuracy of calculations, analytics, or statistics.

16.4. The professional / salon acknowledges that data accuracy depends on user-entered information and user actions (including human factors).

16.5. Responsibility for:
• correctness of data input;
• completeness of data;
• consequences of errors, inaccuracies, or omissions
rests entirely with the professional / salon.

16.6. The Platform bears no responsibility for losses, accounting errors, inventory discrepancies, statistical deviations, or management decisions based on Platform data.

17. Reviews, Rankings, and Algorithms (for Professionals / Salons)

17.1. The Platform may generate rankings, search results, and profile displays of professionals / salons using automated algorithms.

17.2. Rankings, ratings, and search results may consider various factors determined by the Platform and may be modified without prior notice.

17.3. The Platform does not guarantee:
• objectivity of algorithms;
• stability of positions in search results;
• preservation of rankings;
• compliance of rankings with expectations of professionals / salons.

17.4. The Platform bears no responsibility for commercial consequences related to rankings, reviews, search positions, or algorithmic ordering.

⚖️ Final Provisions (Applicable to All Users)

18. Moderation, Restrictions, and Account Blocking

18.1. The Platform may, at its sole discretion, at any time, with or without notice:
• restrict access to the Platform;
• restrict specific functions;
• suspend account access;
• block users;
• delete accounts.

18.2. Grounds for such actions may include, but are not limited to:
• violation of the Agreement;
• abuse of Platform functionality;
• bad-faith behavior;
• complaints from other users;
• actions creating risks for the Platform or users;
• rude, abusive, or aggressive behavior;
• other circumstances at the Platform’s discretion.

18.3. The Platform:
• is not obligated to provide prior notice;
• is not obligated to explain reasons;
• is not obligated to provide evidence;
• is not obligated to restore access.

18.4. Restriction or termination of access does not create obligations for compensation, damages, or reimbursement by the Platform.

19. Data Retention in Cases of Restrictions / Blocking

19.1. In cases of account suspension, restriction, or blocking, the Platform may retain data associated with the account, including:
• profile information;
• activity history;
• correspondence;
• other service-related data.

19.2. Data may be retained for a reasonable period for purposes including:
• investigation of potential violations;
• ensuring Platform security;
• dispute resolution;
• compliance with applicable laws.

19.3. The Platform may conduct internal investigations at its discretion. The timing and procedures of such investigations are not guaranteed.

19.4. The Platform may restore access where no violations are confirmed but is not obligated to do so and is not required to disclose investigation details.

20. Account and Data Deletion

20.1. In the event of permanent account deletion, the Platform shall take reasonable measures to remove user data from active Platform systems within a reasonable timeframe, taking into account technical characteristics of the infrastructure.

20.2. The Platform may retain certain data where necessary for:
• compliance with legal obligations;
• dispute resolution;
• ensuring security;
• prevention of abuse;
• fulfillment of statutory requirements.

21. Limitation of Platform Liability (Maximum Extent Permitted)

21.1. To the maximum extent permitted by applicable law, the Zama Platform shall not be liable for any losses, damages, or harm arising from the use of or inability to use the Platform.

21.2. In particular, the Platform shall not be liable for:
• direct, indirect, incidental, special, punitive, or consequential damages;
• loss of profits;
• loss of revenue, clients, or business reputation;
• loss or distortion of data;
• actions or omissions of clients, professionals, salons, or other users;
• quality, legality, safety, or results of services;
• service interruptions, errors, or failures;
• operation of AI systems, algorithms, analytics, rankings, or recommendations.

21.3. Even if the Platform has been advised of the possibility of damages, this shall not create additional liability.

21.4. Where liability is recognized by a competent authority or court, such liability shall be limited to the minimum extent permitted by law.

22. Amendments to the Agreement

22.1. The Platform may amend this Agreement at any time.

22.2. The current version shall be published within the Platform interface and/or by other means determined by the Platform.

22.3. Continued use of the Platform after amendments constitutes acceptance of the updated Agreement.

23. Governing Law and Disputes

23.1. Relationships arising from the use of the Platform shall be governed by the law determined by the Platform, taking into account the international nature of the service and applicable legal requirements.

23.2. Nothing in this Agreement limits rights that cannot be waived or restricted under mandatory provisions of applicable law.

24. Acceptance of Terms

24.1. Use of the Platform, account registration, booking creation, chat usage, review functions, AI features, or other Platform capabilities constitutes full and unconditional acceptance of this Agreement.