Privacy Policy

This Privacy Policy (hereinafter — the "Policy") defines the procedure for collecting, using, storing, and protecting personal data of users of the ZAMA service (hereinafter — the "Service").

Service Owner: FOP Illya Leonidovych Abelchakov (Identification Number / EDRPOU – 3159601250)

Jurisdiction: Ukraine

1. Data We Collect

We may collect the following categories of data:

Name, contact details (phone, email, messengers, social media accounts).
Appointment details: selected services, master, date and time of the visit.
Conversations and messages received through messengers (Telegram, WhatsApp, Viber), social networks (Instagram, Facebook), the website, or other channels.
Communication metadata (date, time, channel used).
Salon-related information (services, prices, schedule).
Technical information: cookies, Local Storage, IP address, language, device (to improve the website’s performance).

2. How We Use Data

Collected data is used for:

Providing and improving the Service — accurate booking, rescheduling, and client reminders.
Maintaining communication with users through chosen channels (messengers, social media, website).
Analytics and optimization of operations, including:
- identifying staff workload by time and day of the week;
- determining the most popular services;
- analyzing frequency and reasons for cancellations;
- evaluating the effectiveness of reminders and notifications;
- understanding which channels (Telegram, WhatsApp, Instagram, etc.) are most commonly used by clients;
- generating statistics for planning promotions, discounts, and improving customer experience.
Resolving disputes, including the use of conversation history.

All analytics data is used in anonymized form.

3. Data Storage and Protection

Data is stored in secure systems using modern technical protection measures.

Access to personal data is granted only to authorized staff/administrators.

We do not sell or transfer personal data to third parties, except as required by the laws of Ukraine.

4. Data Transfer to Third Parties

Data may be transferred to:

Communication service providers (messengers, social networks) through which communication is carried out.
Hosting providers and cloud services where data is stored.

Data transfer is carried out exclusively to ensure the operation of the Service.

5. User Rights

Users have the right to:

Request information about what data has been collected about them (e.g., appointment history or conversation history).
Request correction or deletion of their data.
Withdraw their consent to data processing.

To exercise these rights, users may contact us via email: support@zama.com.ua

6. Cookies, Local Storage and Analytics

Our website and Service may use cookies and Local Storage to store data in the user’s browser.
This allows us to save user settings (e.g., chosen language or preferences), provide authorization, and improve Service performance.
We may also use analytics tools to collect anonymized statistics, such as:
- number and frequency of user interactions with the Service;
- most popular services and booking times;
- staff workload by day of the week;
- average bot response time and effectiveness of reminders;
- communication channels most frequently used by clients (messengers, social media, website).
This data helps us understand user behavior, improve customer service quality, optimize salon operations, and provide more convenient features.
Users may delete cookies and Local Storage data in their browser settings, but this may affect the proper functioning of the Service.

7. Underage Users

The Service is not intended for individuals under 16 years of age. We do not knowingly collect data from such users.

8. Changes to the Policy

We may update this Policy. The updated version will be published on the Service’s website.

9. Contact Information

If you have any questions or complaints, please contact us:

Email: support@zama.com.ua
Address: 19335, Ukraine, Cherkasy region, Lysianka district, Yablunivka village, 47 Voroshylova Street